The academy endeavours to solve all complaints at this stage.
Bring the complaint to the attention of the academy. Usual contacts would be:
Should the matter have been initially raised with either Year Managers or the Deputy it could be further raised at a second informal stage with the Headteacher.
Complainants not parents of attending students:
Contact the academy directly (5536013 or email). The academy guarantees to respond to complaints within 2 working days.
The responder is likely to be one of the 3 posts above. The procedure would follow therefore as above.
Following the informal stage a complainant must assess whether the complaint has been handled satisfactorily.
Should the complainant wish to take the complaint to the formal stage the following procedure should be followed:
The complaint will be investigated by the Governing Body and a written response will be provided within 2 weeks of receipt of the complaint.
Should the Formal stage fail to satisfy the complainant there is a Panel Hearing Stage. A complainant will be notified as to the date of the hearing – this will be at least 1 week’s notice.
The panel will consist of directors of the academy and will have one independent member (someone not connected to the academy in any way).